Sales Policy – Genotis.xyz
Welcome to Genotis.xyz, your trusted source for premium outdoor gear and adventure essentials. We are committed to delivering high-quality products and exceptional service to ensure your outdoor experiences are enjoyable and hassle-free. Please review our sales policy for important information on ordering, shipping, and returns.
1. Order Processing
At Genotis.xyz, we process orders promptly to ensure you receive your outdoor gear in a timely manner. Orders are generally processed within 1-2 business days. After your order is confirmed, you will receive an email containing your order details and tracking information once your items are shipped. Orders placed after 3 PM (CST) or on weekends will be processed the next business day.
2. Shipping and Delivery
We offer reliable shipping options designed to get your adventure gear to you quickly and securely.
- Standard Shipping: Typically takes 3-7 business days within the continental United States.
- Expedited Shipping: Available at checkout for faster delivery options.
Free Shipping
Enjoy free shipping on orders over $75 within the continental United States.
International Shipping
At this time, Genotis.xyz ships exclusively within the United States and does not offer international shipping.
3. Payment Methods
We offer a range of secure payment methods for your convenience:
- Visa, MasterCard, American Express
- PayPal
- Apple Pay
- Bank Transfers
All transactions are processed through secure payment gateways to safeguard your financial information.
4. Returns and Refunds
At Genotis.xyz, we stand by the quality of our products. If you are not satisfied with your purchase, you may return or exchange items within 30 days of the delivery date.
Return Eligibility
To qualify for a return:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- A valid proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items:
- Customized or personalized outdoor gear
- Clearance or final sale items
- Items that show signs of use or damage
Refund Process
Once we receive your returned item and inspect it, we will notify you of the refund approval status. Approved refunds will be processed within 5-7 business days and credited back to your original payment method. Please note that shipping fees are non-refundable.
5. Customer Support
If you need assistance or have any questions regarding your purchase, our customer service team is here to help!
- Email: info@genotis.xyz
- Phone: (903) 652-5697
- Address: 170 W 63RD ST CUT OFF LA 70345-3306 USA
Our support hours are Monday to Friday, 9 AM – 6 PM.
6. Privacy and Security
Your privacy is important to us. Please refer to our Privacy Policy for more information on how we handle your personal data.
7. Changes to Our Sales Policy
Genotis.xyz reserves the right to update or modify this sales policy at any time. Changes will be posted on this page, and we encourage customers to review the policy periodically.
For any further inquiries, feel free to reach out to us at info@genotis.xyz or call (903) 652-5697. Thank you for choosing Genotis.xyz for your outdoor adventure gear!