Return and Exchange Policy – Genotis.xyz

At Genotis.xyz, we are dedicated to providing high-quality outdoor gear to meet your adventure needs. If you are not completely satisfied with your purchase, our return and exchange policy is designed to ensure a smooth and hassle-free experience.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

  • Customized or personalized outdoor gear
  • Clearance or final sale items
  • Items that show signs of use, damage, or tampering

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@genotis.xyz or call (903) 652-5697 to request a return authorization.
  2. Prepare the Package: Carefully pack the item in its original packaging, including all components, manuals, and accessories.
  3. Ship the Item: We will provide you with a prepaid return shipping label for eligible returns. Drop the package off at the nearest carrier location.

3. Return Window

We accept returns within 30 days from the delivery date. After this period, we cannot process returns or exchanges.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, your refund will be processed within 5-7 business days and credited back to your original payment method. Please note that shipping fees are non-refundable.

Partial Refunds:

In certain situations, partial refunds may be granted:

  • Items returned after the 30-day window
  • Products that show signs of use or damage
  • Missing parts or accessories not due to our error

5. Exchanges

If you wish to exchange an item for a different product, size, or style, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@genotis.xyz or call (903) 652-5697. We will arrange for a replacement or issue a full refund, including shipping costs, at no additional charge.

7. How to Contact Us

For any questions or assistance regarding your return or exchange, feel free to reach out:

  • Email: info@genotis.xyz
  • Phone: (903) 652-5697
  • Address: 170 W 63RD ST CUT OFF LA 70345-3306 USA

Our customer support hours are Monday to Friday, 9 AM – 6 PM.