Return & Refund Policy | Genotis.xyz

Hassle-Free Returns & Refunds for Your Home Short Film Kit

At Genotis.xyz, we are committed to providing high-quality filmmaking equipment and ensuring customer satisfaction. If you are not completely satisfied with your Home Short Film Kit, we offer a straightforward return and refund policy to make your shopping experience worry-free.

1. Return Policy

We accept returns within 30 days of the delivery date. To be eligible for a return, the product must meet the following conditions:

✅ The item must be unused, undamaged, and in its original packaging.
✅ All accessories and components must be included.
✅ A valid proof of purchase (order confirmation or receipt) is required.

How to Initiate a Return:

    1. Contact our support team at info@genotis.xyz with your order details.
    2. We will provide you with a return authorization number (RAN) and instructions on where to send the item.
    3. Once we receive and inspect the item, we will process your return within 5-7 business days.

Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

2. Refund Policy

Once your returned item is received and inspected, we will process your refund using the original payment method. The refund amount will be credited within 7-10 business days, depending on your bank or payment provider.

✅ Full Refund – If the item is in perfect condition and returned within the allowed timeframe.
✅ Partial Refund – If the item shows signs of use or is missing components.
❌ No Refund – If the return request is outside the 30-day period or the item is damaged due to misuse.

For defective or damaged products, please contact us immediately at info@genotis.xyz, and we will arrange a replacement or full refund at no extra cost.

3. Exchanges

If you received a wrong or defective product, we offer free exchanges. Simply reach out to our customer support team, and we will arrange a fast replacement for you.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

❌ Digital downloads and software licenses.
❌ Opened or used microphones and headphones.
❌ Customized or personalized orders.

5. Contact Us

For any return or refund inquiries, feel free to contact us:

📍 Address: 112 N Chestnut St, Lafayette, LA 70501, USA
📞 Phone: (620) 221-1397
📧 Email: info@genotis.xyz

Our customer support team is available 24/7 to assist you with your concerns.